Effective stakeholder engagement is a cornerstone of all growing businesses.
The manner and method of a business’ communication with its stakeholders are vital to whether it connects with, and maintains its connection with, its key market.
‘Stakeholders’ are both internal (employees, management, the Board) and external (clients, suppliers, regulators, the community at large). As a result, stakeholder engagement strategies should not only provide business growth through interaction with consumers and potential consumers, but also provide enhancements to internal culture and human resources by ensuring that people in all levels of the organisation are willing and eager to come along on the journey.
From internal communications and reports, to complaints management, to submissions to public consultations, our team are highly skilled communicators able to assist with reaching your intended audience with maximum impact.
Our services include:
Internal
- Consumer and member management policies, processes and procedures, including facilitation of general meetings
- Develop style guides and tone and personality guides so staff can confidently represent the organisation in a consistent way across all communications
- Customised business writing training
- Write, edit and proof-read key documents and
- Stakeholder satisfaction surveys
External
- Development of complaints and feedback processes
- Drafting of requests for proposals, quotations or tenders
- Contract services – drafting, interpreting and negotiating
- Mediation services
- Drafting of policy consultations and submissions
- Deliver strategic communications plans to increase stakeholder engagement through social media, traditional media and through innovative marketing campaigns and events
- Ghost write executive blogs
- Write key note speeches and
- Events management